Seasoned and analytical Information Technology Professional with 20+ year track record of success in the design, deployment, and 24x7 support of client network infrastructure, servers, desktops and software applications. Proven background as a technical team leader capable of effectively managing deliverables in support of enterprise quality, performance, security, service, and cost containment goals. Project management oriented with solid background in scoping of job requirements, developing schedules, coordinating technical deliverables, resolving critical path issues, tracking performance against service level agreements, and delivering quality results consistently on time and within budget. An excellent communicator and problem solver with the ability to effectively interact at all levels. Extensive supervisory experience providing management of helpdesk operations for major contracts with financial services clients including Lehman Brothers and JP Morgan Chase. Committed to continued technical skills development with extensive HP, Sun Microsystems, Cisco, IBM, Dell, and CompTIA certified training.